Social, Cultural, and Political Images of Disability
The intersections of disability, the Internet, and community entail a theoretical convergence of social, cultural, and political constructions of disability. Social constructionism provides the fundamental basis for current conceptualizations of disability. Historically, disability social constructions of disability have centered on the individual; an individual dependent on others for everyday functioning. The terms "dependent" and "disability" are thus fused together, constructing those with disabilities as unable to live independently. Oliver argues that "the idea of dependency has been used to socially construct, or perhaps, more accurately, socially reconstruct the problem of disability" (p. 81). Moreover, Bérubé (1998) states that "the definition of disability, like the definition of illness, is inevitably a matter of social debate and social construction" (p. x, emphasis omitted). This view of disability as socially constructed proved an important step away from the traditional medical and cognitive models of disability. That is, disabilities exist, yet their implications are constructed in interaction. Agreeing that disability is socially constructed suggests that what we mean by "disability" evolves and changes. Adopting a social constructionist approach to disability also emphasizes the centrality of communication in delineating what is meant by disability. This powerful conceptual shift turns attention away from individual bases of disability to the ways in which we construct disability in interaction and in mediated communication.
Culture plays an integral role in the social construction of disability both in the production and product of disability. That is, different cultures construct disability in different ways (disability in culture) and persons with disabilities construct their own cultures that are distinctly different from nondisabled cultures (disability as culture). The present analysis views views disability as culture. Shuter (1998) asserts: "Culture is the most important global communication issue in the 1990s and the 21st century" (p. 41). Although there are many different definitions of culture, all point to an implicit or explicit relationship with communication. Hall (1997) provides a fairly comprehensive definition:
Culture is concerned with the production and the exchange of meanings--the 'giving and taking of meaning'--between the members of a society or group. To say that two people belong to the same culture is to say that they interpret the world in roughly the same ways and can experss themselves, their thoughts and feelings about the world, in ways which will be understood by each other (p. 2).
Thus, members of a culture share similar interpretations and similar representations of the world. Those similarities in interpretation and representations are evident in cultural practices performed by the group. It is through communication, language and nonverbal messages, that we represent and perform cultural practices with others. The emphasis here is on the production of culture in everyday interactions. In this way, culture is socially contructed.
The link between communication and culture is not one-directional. As Agar (1994) observes: "Language fills the spaces between us with sound; culture forges the human connection through them. Culture is in language, and language is loaded with culture" (p. 28). The symbols we use, both verbal and nonverbal, arise out of the culture into which we were born. In turn, we create culture through the symbols we use. Hall (1997) describes this intersection of culture and communication: "So it is through culture and language . . . that the production and circulation of meaning takes place" (Hall, 1997, p. 5). We define ourselves based on cultural and societal norms, both in terms of similarities with others and differences with others. So culture is about commonality, what we share as a group, and differences, what makes our group different from another group.
Politics is the third piece of the disability puzzle. Early conceptualizations of culture and communication took an apolitical view of cultural processes. Yet cultural is inherently political in that some participants exert greater influence in cultural activities (e.g., rituals, practices) than others. Socially constructing disability as culture (or multiple subcultures) implies the ability to participate in that construction. Participation requires access to discourse about disability. Historically, persons with disabilities did not enjoy such access, and those without disabilities, or the temporarily able-bodied (TABS; Peters, 1996; Stone, 1997), defined what constituted disability (e.g., Corker, 1998; Hevy, 1997; Oliver, 1990). The result, Peters (1996) argues, is: "People with disabilities have largely assimilated these tarnished images in society and the academy" (p. 219). More recently, disability has become a contested term, as persons with disabilities gain a voice in public discourse and reject restrictive and derogatory definitions of disability. Oliver (1990) argues: "Disabled people . . . have realized that dominant definitions of disabilty pose problems for individual and group identity and have begun to challenge the use of disablist language" (p. 3). The power to name, define, and label are crucial in constructing identity. Promoting changes in language such as "persons with disabilities," "differently abled," "alternative learner," rather than "handicapped" or more derogatory terms, are not mere linguistic exercises. Rather,
implicit in these new language metaphors is the recognition that to be labelled is to be (de)valued as a person and is an explicit challenge, both of the disability community and of the academy, to come to terms with self (Peters, 1996, p. 219).
Disability as politics recognizes that power is inherent in all relationships, and that for persons with disabilities, power to define who they are and their role in society primarily lies in the hands of others.
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Disability and Community
Community's utility as a metaphor may parallel that of family ("Our company is just one big happy family!") and village ("Our department is a village") in their overuse and abuse. Still, several authors frame disability as community and the term nonetheless can serve as a useful heuristic tool. Webster's 1913 Revised Unabridged Dictionary defines community as, "Common possession or enjoyment; participation." Community may also refer to: "Common character; likeness." More recently, Wordsmyth (1999) lists one definition of community as, "the state of being joined together by shared interests." Meriam-Webster's (2000) definition likely best fits the notion of community applicable here: "a body of persons or nations having a common history or common social, economic, and political interests." In this last definition, community stems from shared understandings grounded in similar life experiences.
Although Oliver (1996) argues that persons with disabilities are more an empowered collective than a community, Linton (1998) observes that disability necessarily binds people together. She reasons that as a community, persons with disabilities "are all bound together, not by [a] list of collective symptoms but by the social and political circumstances that have forged us as a group" (p. 4). Linton (1998) further argues:
Disabled people, across the broadest spectrum of disability, have solidified as a group. Although this group identity has certainly not been comfortably embraced by all disabled people, a strong disability alliance has led to civil rights victories and the foundation of a culturally identified disabled community (p. 5).
For Linton, the power to voice one's own cultural narrative is at the center of the disability community. In his discussion of disability arts and culture, Hevey (1997) observes that "disabled people have not an input, let along a controlling interest, in culture and representation done in our name" (p. 209).
Traditionally, those who share particular beliefs or values are labeled members of an interpretive community. Machin and Carrithers (1996) argue that such a conceptualization of community suggests a static, rigid approach to community that does not correspond with everyday life. Communities arise from conversations in which participants may enter and leave, yet the community remains. These communities of improvisation share "the sense of mutability and historicity which runs throughout. The conversation itself endures, but both participants, topics, and attitudes can, and do, change continuously" (p. 350). Community thus becomes process and product. Participants engage in conversation, the process of community, and share common experiences and histories. Communities as sites of improvisation, rather than interpretation, provide a richer and more useful approach to considering community in cyberspace. In discussing cybercommunities, Fernback (1999) argues that such communities are symbolic, socially constructed through computer-mediated interactions. Unbounded by place and space, cybercommunities are more communities of improvisation than interpretive communities. "Virtual" communities are "real" in the sense that "social practices are embedded in virtual interactions; virtual community has a felt nature for its inhabitants" (Fernback, 1999, p. 217). They are also at once local and global, "glocalized . . . . as worldwide connectivity and domestic matters intersect" (Wellman & Gulia, 1999, p. 187).
Communities may also be at once virtual and physical. Mele (1999) traces the story of the residents of a low-income housing development, Robert S. Jervay Place, in Wilmington, NC, as they fought to participate in the development's demolition and rebuilding. The narrative reveals how a geographical community was fostered and made "real" in cyberspace. The residents who challenged the housing authority's plans used the Internet to organize and gather information to bolster their position after earlier attempts through conventional means had failed. Central to the group's strategic use of the Internet was a website for the housing development, managed by residents. Although the site was useful in presenting historical and cultural information associated with Jervay Place, "the [resident] leaders were quick to make the most of its use as a collective action tool" (Mele, 1999, p. 304). Mele points out that the Internet was the answer to all the residents' organizing and information problems. Still, he argues that for disadvantaged communities, the Internet can prove a powerful tool in facilitating collective action.
Disability websites offer an intriguing window into the practice and process of community as they provide a space for the voices of persons with disabilities. In my exploration of disability websites I asked, "How are disability and the disability community constructed and represented on websites authored by persons with disabilities?"
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Method
Asking how disability is constructed on websites necessitates a descriptive, primarily qualitative approach to the study. A website is a text, an "artifact that has been interpreted holistically as a form, style, or genre" (Lindlof, 1995, p. 51). Textual analysis involves situating texts (in this case, disability websites) historically, in relationship to each other, and within the authors' and readers' frames of experience. Texts exist, influence, and are influenced by the larger enviroments in which they are embedded. Thus, I examined disability sites as narrative texts, in which web authors construct for and with visitors/readers representations of disability, activism, and civil rights. I analyzed how authors use places in cyberspace to construct particular views of disability and the disability community.
The narrative form provides a way to define the self as well as social relationships. As Riessman (1993) observes: "Narratives are laced with social discourses and power relations, which do not remain constant over time" (p. 65). Narrative implies a differentiation between those with power and those without. For persons with disabilities, their story was often told by others, and clearly identified disability with powerlessness. However, as noted previously, persons with disabilities are beginning to exercise their voices in telling their own stories and defining their own identities. The possibility of resisting the status quo through narrative is one example of what Lull (1995) describes as the incompleteness or fragility of hegemonic processes. Instances of counter-hegemony, in which individuals resist the status quo, are evident in the writings, websites, and everyday conversations of people who have been historically disenfranchised. As Lull (1995) observes, resisting or transcending the status quo often involves using the same tools, but fashioned to produce different meaning: "Expressions of the dominant ideology are sometimes reformulated to assert alternative, often completely resistant or contradictory messages. This is frequently accomplished in humorous, sarcastic ways" (p. 39). In examining disability websites, I was interested in the stories web authors told, how they engaged visitors, and the ways in which they (re)presented definitions and images of disability.
Hundreds of thousands of webpages and websites focus on disability. Simply searching for "disability" on AltaVista yielded nearly 800,000 websites. I was interested only in disability websites authored by persons with disabilities. For this study, I examined three exemplar websites that provide a range of disability representation: The Disability Rights Activist, disABILITY Information and Resources, Disability Social History Project. The sites are different in their look, focus, and purpose. They provide useful comparisons and contrasts in examining disability on the Net, representing three distinct perspectives on disability: the pragmatics of disability, the politics of disability, and disability as community.
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The Pragmatics of Disability
Jim Lubin developed disABILITY Information and Resources as part of his extensive web activities. Featured in several published articles focusing on disability (see Jim Lubin Closeup for a list), Lubin has created an active presence on the WWW. His primary site, Jim Lubin's Home Page includes two versions, graphics and text-only. The graphics versions displays a rich assortment of images and audio. The text only side facilitates ease of reading for visitors with older browsers or voice software that reads text.
disABILITY Information and Resources includes minimal graphics and focuses on information essential to disability access. The background is light yellow, text is black, links are blue. The top of the page incorporates a single graphic, the traditional disability image (person in a wheelchair), shown here on the left. However, the graphic background is a blue sky with clouds. The bottom of the first page contains the remaining graphics, hyperlinked to other organizations or pages.
Lubin's site indexes a variety of WWW resources.
Lubin primarily concentrates on the pragmatics of disability--how to obtain resources essential for independent living. He constructs disability as a problem to be solved through gathering relevant information and applying necessary resources. disABILITY Information and Resources provides an instrumental function for persons with disabilities, serving as a guide for WWW sources. Lubin's briefly and matter-of-factly refers to his own disability at the bottom of first page: "These pages were created and are maintained solely by Jim Lubin, who is a C2 quadriplegic, completely paralyzed from the neck down and
dependent on a ventilator to breathe. I use an keyboard/mouse emulator with a sip and puff switch to type morse codes." The only other mention of his disability on the site is under the "Selected Documents." Lubin includes a link to "Information about Transverse Myelitis" and states, "this is how I became a respirator dependent quadriplegic."
The site is organized into eight major sections that are listed on the first page: Categories, Other Sites I've Done, Politics, Spotlight, Free Presciption Medicine, Just a few of the latest additions, Databases, and Selected Documents. The first section, Categories, lists 23 categories such as Accessibility Design Resources, Resources for Caregivers, Disabilities Organizations, Legal and Advocacy Resources, and Wheelchair and Mobility Products. Next is a list of four other disability-related sites Lubin has developed, including Quadraplegic List and Vent Users' Support Page. "Politics" includes sites that directly address disability, such as The Disability Rights Activist and Unique Peoples Voting Project, as well as sites associated with broader political issues, such as 2000Vote.com and Congress.org--Your Link to Congress. The "Spotlight" section primarily indexes disability-centered websites, as with Cornucopia of Disability Information (CODI) and Disability News Service, and also includes more general health-related sites, as with the U.S. government's Healthfinder and the commercial venture, HealthAtoZ.
The site's plain look reflects the importance of visual accessibility. Although newer, more sophisticated voice software programs for persons with visual impairments more easily handle complex sites, older programs read only left to right. Thus, the trend toward webpages formatted in tables, such as this page, made sites inaccessible for many people with visual impairments. No software programs read image maps or graphics, so graphics-intensive pages often reveal little information to persons with visual disabilities. Lubin includes what are called "ALT" tags for every graphic on the website. Embedded in the HTML code, these tags describe the graphics and are often visible on the page before the graphic downloads. The voice software programs then read these tags.
Images included on many disability pages edge the bottom of the disABILITY Information and Resources main page. These graphics are hyperlinked to organizations, chat rooms, or disability policy statements, representing themes of accessibility and community:
The first graphic, Best Viewed with Any Browser, refers to Cari D. Burstein's campaign to fight the increasing trend of developing websites for specific browsers. Bobby, developed by the Center for Applied Special Technology (CAST), provides an "analysis of [webpage] accessibility is based on the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines." The CPB/WGBH National Center for Accessible Media (NCAM) sponsors another the campaign for website accessibility. The Web Access Symbol indicates that a site "contains accessibility features to accommodate the needs of disabled users. Disability Chat is just one of many services offered on the #Disabled Channel Services Homepage.